An Oregon Provider Organization for Persons with Developmental Disabilities

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Section 5H

Customer Rights

The Company will ensure that each customer’s individual rights (OAR 411.0080(13)(a)) are well respected and that ours services reflect the principles of self-determination. The Company believes in the core principles of Self-Determination and will strive to provide services in accordance to these principles. As defined in the Oregon Administrative Rules, these principles are:

Freedom

The ability for an individual with a developmental disability, together with freely chosen family and friends, to plan a life with necessary support services rather than purchasing a predefined program.

Authority

The ability for an individual with a developmental disability, with the help of a social support network if needed, to control a certain sum of resources in order to purchase support services.

Autonomy

The arranging of resources and personnel, both formal and informal, that shall assist an individual with a developmental disability to live a life in the community rich in community affiliations and free from restraint.

Responsibility

The acceptance of a valued role in an individual’s community through competitive employment, organizational affiliations, personal development, and general caring for others in the community, as well as accountability for spending public dollars in ways that are life-enhancing for individuals with developmental disabilities. On a practical level, the implementation of services founded on the principles of Self-Determination will:

    • Ensure that each participant’s services are individually structured to meet their unique needs.
    • Ensure that each participant has the maximum control possible over which staff provides their services.
    • Ensure that all customers have opportunity to help structure staff training and evaluation.
    • Ensure that services are designed to teach skills needed to successfully live a personally fulfilling life in the community.
    • Ensure that services do the utmost to make certain the health and safety of each individual.
    • Ensure that services are provided in a manner that is free from abuse and neglect, including financial exploitation as defined in OAR 411.0080(13)(a)(B).
    • Ensure that in the abuse reporting by customers and employees is free of retaliation.
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